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Detail: L'ere des nouvelles technologies et des savoir-faire est en marche : la relation client 3.0. Pour repondre a cette mutation, les entreprises devront : - former les equipes en relation avec les clients aux techniques de communication et aux nouvelles technologies ; - se doter de nouveaux outils : CRM, SVI, conseiller virtuel ; - redefinir le systeme qualite de l'entreprise en tenant compte de ces nouvelles transformations. Cette mutation est incontournable pour repondre aux besoins des clients et pour assurer la perennite des entreprises.

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